Courses a.y. 2024/2025
I teach innovation management (with a special focus on collaborative strategies, user and open innovation), digital strategy, fashion and luxury marketing and management, both at Bachelor and Master of Science Programs.
I also teach Marketing Management at the Executive Master in Marketing & Sales (EMMS), Digital Strategy and Marketing & CRM in Luxury at the Master in Business Administration (MBA), and Marketing Management and Customer Relationship Management & Digital Strategy at the Master in Fashion, Design and Experience (MAFED) of SDA Bocconi School of Management.
Biographical note
I am LVMH Associate Professor of Fashion & Luxury Management within the Department of Management & Technology of Bocconi University. I hold a Ph.D. in Management from Bocconi University and served as a Research Assistant at St.Gallen University and at the Research Center on Technology, Innovation, and eCommerce of the Kellogg School of Management, Northwestern University.
I have also been Visiting Professor at the same Kellogg School of Management and at WU Vienna University of Economics and Business. I am the Director of the Master in Fashion, Design, & Experience (MAFED) of SDA Bocconi School of Management and Senior Lecturer within the Marketing Department.
About
In 2021 I won the Research Excellence Awards from Bocconi University and the Best Management Book of the Year Award by Canova Club, with the book published in 2020 and entitled “Human digital enterprise. Creare e co-creare valore in un contesto omni-data”, co-author G. Verona.
Research interests
My research focus regards customer engagement, co-creation, user and open innovation; digital strategy and omnichannel customer relationship management. I have a special interest in exploring these topics within the fashion and luxury industry.
Selected Publications
Customization in luxury brands: can Valentino get personal?
JOURNAL OF MARKETING RESEARCH, 2020
Changing style in style-changing Industries: the role of critics as gatekeepers in high-end fashion
ADVANCES IN STRATEGIC MANAGEMENT, 2021
Luxury customer experience and engagement. What is the impact of in-store technology?
Baker Retaling Centre, Working Paper Series, 2016
In user's shoes: an experimental design on the role of perspective taking in discovering entrepreneurial opportunities
JOURNAL OF BUSINESS VENTURING, 2016
All That Is Users Might Not Be Gold: How Labeling Products as UserDesigned Backfires in the Context of Luxury Fashion Brands
JOURNAL OF MARKETING, 2013
The Psychological Effects of Empowerment Strategies on Consumers' Product Demand
JOURNAL OF MARKETING, 2010
Internet-Enabled Co-Production: Partnering or Competing with Customers?
COMMUNICATIONS OF AIS, 2007
Web-based Product Innovation
CALIFORNIA MANAGEMENT REVIEW, 2006
Innovation and Virtual Environments: Towards Virtual Knowledge Brokers
ORGANIZATION STUDIES, 2006
Collaborating to Create: The Internet as a Platform for Customer Engagement in Product Innovation
JOURNAL OF INTERACTIVE MARKETING, 2005
The Power of Innomediation
MIT SLOAN MANAGEMENT REVIEW, 2003
A dynamic model of customer loyalty to sustain competitive advantage on the web
EUROPEAN MANAGEMENT JOURNAL, 2002
Communities of creation: Managing distributed innovation in turbulent markets
CALIFORNIA MANAGEMENT REVIEW, 2000
Le cinque regole del business in Rete
ECONOMIA & MANAGEMENT, 2019
Social CRM: quando i big data rafforzano i legami con i clienti
ECONOMIA & MANAGEMENT, 2015
Quando l'imprenditore assume la prospettiva del cliente. L’empatia aiuta a cogliere le opportunità di mercato.
ECONOMIA & MANAGEMENT, 2014
Come la critica influenza le scelte di cambiamento delle imprese: un'analisi longitudinale sull'innovazione stilistica nel settore della moda
FINANZA MARKETING E PRODUZIONE, 2012
Collaborare con i clienti per innovare
ECONOMIA & MANAGEMENT, 2008
Il ruolo dei broker tecnologici: Un’analisi esplorativa.
ECONOMIA E POLITICA INDUSTRIALE, 2005
Il ruolo del Web ai fini del coinvolgimento del cliente nei processi di innovazione: teoria e prassi a confronto
MICRO & MACRO MARKETING, 2003
La Rete e l’assorbimento della conoscenza del cliente per l’innovazione
ECONOMIA & MANAGEMENT, 2003
A dynamic model of customer stickiness to sustain competitive advantage in the frictionless economy
FINANZA MARKETING E PRODUZIONE, 2001
Affiliation o Lock-in? Strategie di marketing per competere in Internet
ECONOMIA & MANAGEMENT, 2001
Il profilo dell’utenza individuale Internet in Italia
ECONOMIA & MANAGEMENT, 2001
Fare leverage sulla conoscenza tacita dei consumatori: Verso una nuova economia cognitiva
SINERGIE, 2000
L’efficacia delle promozioni nel settore della stampa quotidiana: Un’indagine empirica
MICRO & MACRO MARKETING, 1998
Verso il prodotto relazionale. Alcune evidenze empiriche dal settore dell’abbigliamento giovane
ECONOMIA & MANAGEMENT, 1996
Collaborating with customers to innovate: Conceiving and marketing products in the networking age
2008
Human digital enterprise : creare e co-creare valore in un contesto omnidata
2020
Marketing in rete. Oltre Internet verso il nuovo marketing.
2006
Marketing in Rete. Analisi e decisioni nell’economia digitale.
2002
Oltre la notizia. Economia e gestione delle imprese editrici di quotidiani in Italia
1999
From Software to Hardware: The Changing Technology of Open Source
Advances in Strategy and Organization. Selected Papers from 'Second Tuesday' Seminars, 2012
“Co-developing New Products with Customers”
Strategic Market Creation: A New Perspective on Marketing and Innovation Management, 2008
“Collaborative Innovation: Web-based tools for customer involvement in new product development”
21st Century Management: A Reference Handbook (II volume), 2007
Knowledge Management and the Emerging Organizational Models of Distributed Innovation: Towards a Taxonomy
The Future of Knowledge Management, 2005
Beyond Customer Knowledge Management: Customers as Knowledge Co-Creators
Knowledge Management and Virtual Organization, 2000
Far leva sulla creatività dei consumatori per alimentare con continuità il processo innovativo: evidenze empiriche dal settore moda
Marketing, una disciplina fantastica: omaggio a Enrico Valdani, 2018
Innovation in Symbolic Industries. The Influence of Critical Audience's Evaluations on Fashion Companies' Behavior
Prodotto, consumatore e politiche di mercato quarant’anni dopo. Scritti in onore di Stefano Podestà, 2012
Il marketing digitale: dal marketing interattivo al marketing collaborativo.
Marketing e Fiducia, 2009
Reti virtuali e brokering di innovazione
Rileggere l'impresa. Relazioni, risorse e reti: un nuovo modello di management, 2007
La gestione delle comunità virtuali per lo sviluppo di relazioni e conoscenze
Vendite e Trade Marketing, 2005
La metamediazione: gestire le interazioni in un’economia virtuale
Il management nell’era della connessione., 2001